Arabella Spa Etiquette and Policies

In order to ensure that all guests benefit from the quiet, tranquil atmosphere that befits Arabella Spa, you are requested to keep noise to a minimum.

In the interest of our guests' privacy, the use of cameras and cell phones is prohibited.

We recommend that all valuables are left in the guests' hotel rooms.

No glass objects are permitted in the Spa - plastic glasses are provided for your convenience.

Hotel guests are requested to use their robes & slippers from their rooms when using spa facilities.

When using the Fitness Centre please:

• wear appropriate clothing and non-marking footwear
• keep a sweat towel with you at all times
• wipe all machines after use with the wipes provided
• do not drop weights on the floor or remove them from the Fitness Centre
• do not move any machines
• always shower after a workout and before entering any of the other facilities in the Spa

When using the sauna and steam room please:

• shower before entering
• wash down the seat with the hand shower before and after use
• sit or lie on a dry towel if you are not wearing a Roman skirt
• have a cool shower before re-entering if you feel any distress
• be aware that a time limit of 10 to 15 minutes is recommended

Pool Area

• Spa guests must shower before and after using the lap pool or hydro-pool
• Costumes must be worn in this area at all times

Miscellaneous

• No food may be served in any area of Arabella Spa
• No smoking or alcohol is permitted in the Arabella Spa
• The illegal use of any drugs is strictly prohibited
• The company reserves the right to amend these rules and regulations and members, guests and/or occupants of the Arabella

Spa should always familiarise themselves with the rules and regulations currently in force

Children times in Spa

Children will only be allowed in the hydro-pool between the following times:
08h00-10h00am
14h00-16h00pm

Children are requested to keep noise levels to a minimum at all times.

Age Policy

• Children under 16 years are required to be accompanied by a parent and are not permitted to use the hydro-pool facilities on their own.
• No children are allowed in the rainforest as this is an area of optional nudity and is extremely detoxifying.
• Children under the age of 18 years are required to be accompanied by a parent/guardian throughout the duration of their treatments.
• No children under the age of 12 years are allowed to have spa treatments.
• Children under the age of 16 years are not permitted to use the sauna or steam room under any circumstances as this poses a health risk.